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Cross-selling

Offer an alternative time or a nearby location when the customer's first choice is unavailable.

Bookline’s cross-selling feature allows you to offer alternate times or restaurant locations when a customer’s original reservation request can’t be accommodated.

To activate this feature:

Section titled “To activate this feature: ”

  1. Double click or choose to edit your bot on the Products page of the client portal.

    Double click or choose to edit your bot on the Products page of the client portal

  2. Locate the Cross-selling section. If your bot does not have this section, please contact support to activate cross-selling for your product.

    Locate the Cross-selling section. If your bot does not have this section, please contact support to activate…

  3. In this section, you will have the option to select a bot from the same Group that will serve as an alternate venue if the customer’s requested reservation time and location is not available.

    More information about Creating a new group can be accessed here in our docs.