Event request
How the assistant handles an event enquiry for a hotel, and what you can configure about it.
The assistant asks for the desired event date, the number of people, and the customer’s name. It also identifies whether the request is from a company or an individual. All of this information is automatically collected and emailed to the hotel, making it easier to prepare a quote for the event and contact the customer directly.
Configuration Options
Section titled “Configuration Options”Opening and Closing Messages
Section titled “Opening and Closing Messages”Introduction text
An additional message played at the start of the call, before asking how many people the event is for. It’s used to provide context or share relevant information.
Final text
An additional message played at the end of the flow, after informing the caller that the request has been sent to the events department, to close the interaction with any additional information.
Transfer Cases
Section titled “Transfer Cases”Transfer Directly
Transfers the call directly to the configured number without running the module’s flow.
If the service is outside business hours or inactive, the module will start as if no transfer were set.
Transfer After Module
Once the event request flow is completed, the call is transferred.
If the service is outside business hours or inactive, the call ends without a transfer.
Automatic Emails
Section titled “Automatic Emails”Mail Template ID
Email template ID for hotel notifications. If left empty, no email is sent.
Guest Limit Settings
Section titled “Guest Limit Settings”Min # people threshold for event
For requests below this number of people, the assistant asks the customer to confirm the group size. This helps prevent incorrect requests for very small groups.
Max # people threshold for event
For requests exceeding this number of people, the assistant asks the customer to confirm the group size. This helps prevent incorrect requests for overly large groups.