Adding a WhatsApp number
Create the WhatsApp channel in the portal: choose the number and tell us about its current WhatsApp status.
This flow creates the WhatsApp channel in the portal and prepares the number for onboarding. The number you choose will be the public-facing number of your WhatsApp Business API account — the one your customers message.
Before starting, review the requirements.
1. Start the flow
Section titled “1. Start the flow”In Channels, click Add and select WhatsApp.
2. Choose the phone number
Section titled “2. Choose the phone number”You have two options:
- Choose a number from your phone channels — select an unassigned number you previously purchased through Bookline. This is the recommended option: a fresh number has no WhatsApp history, so nothing needs to be deleted.
- My own number — enter the number with its country code. Tick the confirmation that you can receive SMS or direct calls on it: WhatsApp will send a verification code there.
3. Tell us about the number’s current WhatsApp account
Section titled “3. Tell us about the number’s current WhatsApp account”Choose the option that applies:
| Option | What happens next |
|---|---|
| I have no WhatsApp linked to this number | Nothing to clean up — the channel is created Ready for onboarding. |
| Yes, WhatsApp App (personal use) or Yes, WhatsApp Business App | You’ll be asked to delete the existing account before continuing (see below). |
| Yes, WhatsApp Business API | You already use the API through another provider — tell us which one, and our team will handle the migration with you. |
| I am not sure | Your request is submitted and a support agent contacts you with next steps. |
If the account must be deleted
Section titled “If the account must be deleted”Deleting the account means you will no longer be able to send or receive messages in the app, and the entire chat history is removed. This is permanent and cannot be undone. If you’re unsure, select “I am not sure” and support will contact you first.
Once deleted, confirm with “Got it, I am ready to reset it” and continue.
4. Done — ready for onboarding
Section titled “4. Done — ready for onboarding”The channel now appears in your list with status Ready for onboarding. The last step is registering the number with Meta and 360dialog:
If instead you selected an option that needs our help, you’ll see a confirmation that your request was submitted, and a support agent will contact you shortly.