Reservation registration

The assistant collects the customer’s reservation details, including the number of rooms, check-in and check-out dates, number of nights, and number of guests (adults, children, and infants).

Once the process is complete, the customer receives a WhatsApp message summarizing their request, along with a direct link to the booking engine pre-filled with all the provided information.

At the same time, the hotel receives an email with the same summary, allowing them to contact the customer directly if they wish to finalize the reservation manually or follow up.

Configuration Options

Opening and Closing Messages

Introduction text

An additional message played at the start of the call, before asking for the reservation date. It’s used to provide context or share relevant information.

Final text

An additional message played at the end of the reservation flow, after the WhatsApp message is sent, to close the interaction with any additional information.

Client Identification

Ask Customer Name

If enabled, the assistant asks for the customer’s name at the start and includes it in the email to the hotel. If disabled, this question is skipped.

WhatsApp Discount Codes

Whatsapp discount code

A discount code included in the WhatsApp template that customers can apply in the booking engine. It adds an extra variable to the template.

Whatsapp discount code ask text

Customizable text used by the assistant to request permission to send the WhatsApp message with the discount code. It is used only if the previous field is filled in.

WhatsApp Notifications

Feature URL

A link to the hotel’s website where the booking engine is embedded. It’s sent to the customer via WhatsApp, automatically including the search parameters with their booking details.

Whatsapp Template ID

Choose the WhatsApp template you’d like to send. If nothing is selected, no message will be sent.

Whatsapp Image URL

The image that will appear as the header in the WhatsApp messages sent.

Transfer Cases

Transfer Directly

The call is sent straight to the selected number, skipping the module’s usual flow.
If the service is unavailable or outside business hours, the module will run normally instead.

Transfer After Module

Once the reservation request flow is completed, the call is transferred.
If the service is outside business hours or inactive, the call ends without a transfer.

Transfer No Whatsapp

If the customer does not authorize WhatsApp, the call is transferred.
If the service is outside business hours or inactive, the customer is informed that their request will be sent to the team and they will be contacted as soon as possible.

Transfer if WhatsApp fails

If the customer authorizes WhatsApp but the message can’t be sent, the call is transferred to the configured number.
If the service is outside business hours or inactive, the customer is informed that their request has been sent to the team for follow-up.

Automated Emails

Sendgrid Lodging Template Data

Email templates used to send confirmations for each reservation type. If a template is missing, no email will be sent.

Send Email in Book Whatsapp

If enabled, the hotel’s contact email is added as an extra variable in the WhatsApp message.

Group Management

Group Question

Enable the option to choose between an individual or group reservation in the initial question.

Max Rooms Group

The minimum number of rooms for a reservation to be treated as a group. If the customer does not confirm, they will be asked again.

Send Whatsapp Groups

If enabled, the assistant collects the group reservation details and requests permission to send the customer a WhatsApp message with the information.

Whatsapp Template Groups

The specific WhatsApp template to use for group reservations (only works if Send whatsapp groups is enabled).

Whatsapp Template Groups Image URL

Header image for the group reservation WhatsApp template.

Whisper Message

Message played to the operator for transferred calls.