Inquiry Log
General Settings
Section titled âGeneral SettingsâOpening and Closing Messages
Section titled âOpening and Closing MessagesâIntroduction text
An additional message played at the start of the flow, used to provide context or share relevant information.
Final text
An additional message played at the end of the flow, after the WhatsApp message is sent, to close the interaction with any additional information.
Customer Identification
Section titled âCustomer Identification âAsk Customer Name
If enabled, the assistant asks for the customerâs name at the start and includes it in the email to the hotel. If disabled, this question is skipped.
Transfer Cases
Section titled âTransfer CasesâTransfer Directly
Transfers the call directly to the configured number without running the moduleâs flow.
If the service is outside business hours or inactive, the module starts as if no transfer were set.
Ask Is Client
Before starting the flow, and during business hours, the assistant asks a Yes/No question.
If the answer is Yes, the call is transferred directly to the configured number.
If the answer is No, the assistant continues with the configured flow.
Transfer After Module
Once the inquiry management flow is completed, the call is transferred.
If the service is outside business hours or inactive, the call ends without a transfer.
Custom Voice Messages
Section titled âCustom Voice MessagesâAsk Is Client Text
A Yes/No question that determines the call flow based on the customerâs response. Only applies when âAsk Is Clientâ is enabled.
Transfer Text
A custom voice message that plays before the call is transferred, usually to inform the customer that the transfer is about to happen.
Ability to Make a Reservation
Section titled âAbility to Make a ReservationâAsk Book Room After
At the end of the flow (after sending the WhatsApp message to the customer or the email to the hotel), the assistant asks whether the customer would like to make a reservation.
If the answer is Yes, the call is routed to the reservation process and continues according to the configured settings.
If the feature is disabled or the answer is No, the module and the call end.
Custom Configuration Options
Section titled âCustom Configuration OptionsâInquiry Transcript (Compatible with WhatsApp messaging)
Section titled âInquiry Transcript (Compatible with WhatsApp messaging)âAsk Reason
When enabled, the assistant asks the customer to describe the reason for their inquiry. The inquiry is transcribed and emailed to the hotel along with the customerâs contact number.
If this feature is disabled, the âSend WhatsAppâ option must be enabled.
Ask Again
After the inquiry transcription is emailed, the assistant asks the customer if they have any additional questions, giving them the option to submit a new inquiry to the hotel. This option repeats each time a new inquiry is transcribed and sent, until the customer indicates they have no further questions.
Question Text
Custom voice message used to ask the customer to describe the reason for their inquiry.
Mail Template ID
ID of the email template that will be sent to the hotel. If left empty, no email will be sent.
Send WhatsApp (Compatible with inquiry transcription)
Section titled âSend WhatsApp (Compatible with inquiry transcription)âSend WhatsApp Info
When enabled, the assistant asks the customer for permission to send a WhatsApp message.
If disabled, the âInquiry Transcriptionâ option must be enabled.
Ask WhatsApp Text
Custom voice message used to request the customerâs permission to receive a WhatsApp message.
WhatsApp Template ID
ID of the WhatsApp template to be sent. If left empty, no message will be sent.
WhatsApp Image URL
Image that will appear as the header in sent WhatsApp messages.
Feature URL
Link sent to the customer in the WhatsApp message.
Transfer if WhatsApp fails
If the customer authorizes WhatsApp but the message cannot be sent, the call is transferred to the configured number.
If the service is outside business hours or inactive, the customer is informed that their request has been sent to the team for follow-up.
Transfer No WhatsApp
If the customer does not authorize WhatsApp, the call is transferred.
If the service is outside business hours or inactive, the customer is informed that their request will be sent to the team to be contacted as soon as possible.
Final text no WhatsApp
Custom voice message played at the end of the module if the customer declined WhatsApp or if the message could not be sent.
Chatbot Link
Additional link to be included in the WhatsApp booking message. If filled, the template will include two buttons. If left empty, nothing is sent and the template will have only one button.