Reservation management

How bookings are managed depends on the booking system you use, as each one offers different features.

Here are some general terms that apply across booking platforms.

Term	Definition
Real-time availability	reservations are up-to-date and instantly recorded into a restaurant’s system
Book reservation	ability to make a reservation
Modify	ability to make changes to a reservation
Cancel	ability to cancel a reservation
Zones	different dining locations; i.e. Terrace, Bar, Salon
Client data	client information in saved so they do not have to reenter in next booking
Reserve with card	make a reservation with a credit card hold
Reserve with product (Menú)	ability to book a pre-fix or experience
Cross-selling	if a time is unavailable, the system will make a suggestion for a different time or restaurant within the same group.
Personal questions	option to ask questions; i.e. gluten-free, wheelchair accessibility
Group requests	group booking request
Personalized questions	option to ask specified questions; i.e. gluten-free, wheelchair accessibility
Group requests	group booking request
Reservation reminders	notifies guest of their upcoming booking
Survey submission	survey sent after meal to rate experience
Gather email	email requested and saved for reservation
Waitlist	clients will be added to a waitlist if there is no availability during their requested time
Reservation terms	terms are sent to client regarding their reservation; i.e. no-shows, canceling a reservation, table holding time