Hotel Experiences
Spa session, day pass, and golf session
The assistant asks for the desired date and number of people for the experience, and optionally the customerās name. Once the flow is complete, the customer receives a WhatsApp message with a summary of their request and a link. At the same time, the hotel receives an email with the same summary, allowing them to contact the customer directly if follow-up is needed.
Configuration Options
Section titled āConfiguration OptionsāOpening and Closing Messages
Section titled ā Opening and Closing MessagesāIntroduction text
An additional message played at the start of the flow, before asking for the reservation date. Itās used to provide context or share relevant information.
Final text
An additional message played at the end of the flow, after the WhatsApp message is sent, to close the interaction with additional information.
Customer Identification
Section titled āCustomer IdentificationāAsk Customer Name
If enabled, the assistant asks for the customerās name at the start and includes it in the email to the hotel. If disabled, this question is skipped.
WhatsApp Notifications
Section titled āWhatsApp NotificationsāFeature URL
A link to the website (for example, the spa or golf club) that is sent to the customer in the WhatsApp message.
Whatsapp Template ID
ID of the WhatsApp template to be sent. If left empty, no notification will be sent.
Whatsapp Image URL
Image that will appear as the header in sent WhatsApp messages.
Transfer Cases
Section titled āTransfer CasesāTransfer Directly
Transfers the call directly to the configured number without running the moduleās flow.
If the service is outside business hours or inactive, the module starts as if no transfer were set.
Transfer After Module
Once the flow is complete, after sending the WhatsApp message, the call is transferred.
If the service is outside business hours or inactive, the call ends without a transfer.
Transfer No Whatsapp
If the customer does not authorize WhatsApp, the call is transferred.
If the service is outside business hours or inactive, the customer is informed that their request will be sent to the team to be contacted as soon as possible.
Transfer if WhatsApp fails
If the customer authorizes WhatsApp but the message cannot be sent, the call is transferred to the configured number.
If the service is outside business hours or inactive, the customer is informed that their request has been sent to the team for follow-up.
Automated Emails
Section titled āAutomated EmailsāMail Template ID
ID of the email template sent to the hotel. If not specified, no email will be sent.