Channels
Channels are the communication endpoints that allow customers to interact with a bot.
You can access Channels via:
https://app.bookline.io/channels
On the main page, channels are listed by categories: Type, Name, Status and Assigned. Their meanings are listed below:
Channel definitions
Section titled “Channel definitions”| Category | Meaning |
|---|---|
| Type | Whatsapp or Phone |
| Name | Phone or Whatsapp number |
| Status | Current state of the bot (Online, Ready for Onboarding, In review, or Offline) |
| Assigned | the bot it is assigned to |
Channels can be filtered by Type or Status. You can filter by either to quickly locate a specific channel or keep things organized.
How to filter by Type or Status
Section titled “How to filter by Type or Status”-
Click the filter symbol to see options.
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Make your selection and click OK.
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The results will now be listed.
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The same process can be done with Status.
Status definitions
Section titled “Status definitions”| Status | Meaning |
|---|---|
| Online | currently active |
| Ready for onboarding | ready for API onboarding by connecting to 360 Dialog. |
| In review | waiting for review from customer support for next steps |
| Offline | Inactive |